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Refund and Cancellation Policy

Effective Date: January 1, 2019

At Video Shideo, operated by Mobeology Communications Pvt. Ltd., we strive to ensure a seamless experience for all our users, creators, and advertisers. Because our platform offers digital goods, services, and advertising capabilities globally, our refund policy is designed to be fair while protecting the integrity of the platform.

1. Pro Subscriptions and Premium Upgrades

Video Shideo offers various premium upgrades (e.g., "Pro" accounts) that grant users additional features, higher upload limits, and enhanced visibility.

  • Cancellation: You may cancel your Pro subscription at any time through your account settings. Cancellation stops future recurring billing but does not automatically trigger a refund for the current billing cycle.
  • Refunds: We offer a 7-day money-back guarantee for initial subscription purchases, provided you have not substantially utilized the premium features (e.g., massive bandwidth consumption, bulk uploads). After 7 days, all subscription sales are considered final and non-refundable.

2. Advertising Wallet Deposits

Advertisers can deposit funds into their Video Shideo wallet to run ad campaigns across the platform.

  • Spent Funds: Any funds that have already been spent on active or completed advertising campaigns (impressions, clicks, conversions) are strictly non-refundable.
  • Unused Funds: If you wish to close your advertiser account, you may request a refund of your remaining, unused wallet balance. Such refunds are subject to standard payment gateway processing fees and may take up to 15-30 business days to process and reflect in your original payment method.

3. Paid Content, Rentals, and Creator Donations

Video Shideo allows users to purchase access to premium videos, movies, or directly support creators.

  • Purchases of digital content are generally final. However, if a purchased video is defective, completely unplayable due to technical errors on our platform, or is removed for violating our Community Guidelines shortly after your purchase, you may request a refund within 48 hours of the transaction.
  • Donations or tips made to individual creators are final and non-refundable.

4. Chargebacks and Payment Disputes

We highly encourage users to contact our support team directly to resolve any billing issues. Initiating a fraudulent chargeback or payment dispute with your bank or credit card provider without first attempting to contact Video Shideo support may result in the immediate and permanent suspension of your account and forfeiture of any remaining wallet balances.

5. Policy Violations

If your account is suspended or terminated by Mobeology Communications Pvt. Ltd. due to a violation of our Terms of Service, Privacy Policy, or Community Guidelines, you will not be eligible for any refunds for active subscriptions, purchased content, or remaining wallet balances.

6. How to Request a Refund

To submit a refund request or if you have any billing inquiries, please reach out to our team providing your username and transaction details: